Streamlining your NDIS experience with 'My Providers' in PACE

The National Disability Insurance Scheme (NDIS) is designed to support Australians with disabilities by providing funding for necessary services and support.

One of the key features in PACE is the 'My Providers' function, which allows a participant to manage and streamline their interactions with service providers. It's all about giving you choice and control over your NDIS plan, and how it is delivered. 

We’ve put together a step-by-step guide to help you navigate this feature and add your preferred providers to your PACE account.

'My Providers' in PACE. 

'My Providers' is a function within the PACE portal where you can manage your relationships with various NDIS service providers. 

This features and benefits allow you to:

  • Keep a record of all the service providers you’ve chosen, and keep all the provider information all in one place. 
  • Store and easily access and manage the contact details of your chosen providers. 
  • Give you quick and easy access to contact information, as well as simplify communication with your providers. 
  • Oversee the services being provided and their associated costs.
  • Monitor service usage and allocate your plan budget accordingly. 

Add your preferred providers to PACE

Use the guide below to add your preferred providers to your PACE account:

1. Log in to your PACE account & navigate to 'My Providers'

  • Find 'My Providers': On your dashboard, locate the 'My Providers' section. This is usually found in the main menu or sidebar, this can look different depending on the device you are using e.g. phone/tablet/computer
  • Open 'My Providers': Open the 'My Providers' section to start managing your providers.

2. Add a New Provider

  • Find 'Add Provider': Look for an 'Add Provider' button or link within the 'My Providers' section.
    Or search for provider: You may need to search for your provider by name or service type. Use the search function to find the specific provider you wish to add.
  • Select provider: Once you find your provider, select them from the search results.

3. Enter Provider Details

  • Fill in the details: Enter the necessary details about your provider, such as name, contact information, services provided, and any relevant notes.
  • Save information: After entering all the required information, click 'Save' or 'Add Provider' to add the provider to your list.

4. Review and Confirm

  • Review provider list: Go back to the 'My Providers' section to ensure that your new provider has been added correctly.
  • Confirm details: Double-check the details entered to make sure the information is accurate and up-to-date.

You can now easily access your provider’s information from the 'My Providers' section whenever needed. If there are any changes to the contact details, or the services provided, it is important you update the provider information as soon as possible. 

How to effectively use ‘My Providers’ in the PACE portal

  • Keep information up to date: It is important to regularly update your provider information, especially if you are notified of any changes in their information or services. 
  • Organise your providers: You can group your providers by their service type or prioritise the ones you use frequently so you can quickly find their information. 
  • Add notes: Be sure to use the notes section to keep track of important details or special instructions. 
  • Monitor your services: Keep an eye on the services provided and ensure they align with your NDIS plan and budget.

By efficiently using the 'My Providers' feature in PACE, you can significantly streamline your NDIS experience, making it easier to manage your supports and focus on achieving your goals.