How we help NDIS participants

As plan managers, your invoices are our priority, and we aim to process all invoices promptly. Invoices are paid within three to five business days. This gives you the peace of mind that your bills are up to date and accounted for.

Once an invoice has been claimed and acknowledged, we begin the payment process with the NDIA. If your budget has available funds, the NDIA will deposit the funds directly into the Blitzit Plan Manager bank account and send us a remittance of payment. We allow three to five business days in total because we rely on NDIA remittance to complete the process. If we encounter any issues, we’ll get in touch with the NDIA on your behalf.

You need to know where you’re at with your spending against your plan, so Blitzit Plan Manager has developed the handy Blitzit Online Portal that we refer to as ‘BOP’ to help you track your budget and balances and view all invoices we have processed and paid, providing you total transparency. We’ll work with you to ensure your services remain within the allocated budget to help you avoid incurring out-of-pocket expenses. We also provide resources such as monthly statements. Note that while Blitzit Plan Manager provides as much information as we can around your budget, it is ultimately the responsibility of the participant or their allocated representative to ensure the daily activity services engaged remain within budget.

One of Blitzit Plan Manager’s goals is to share our knowledge and understanding of the NDIS and plan management through one-on-one consultations, phone calls or emails. When you join Blitzit Plan Manager, you join a team of experts that can help you and your providers with the NDIS guidelines. It’s important to us that you and your carers have a clear understanding of how your plan operates, including how to manage your funds, so you know how to make the most out of your plan. 

At the beginning of each month, you’ll receive a statement from Blitzit Plan Manager that provides you an up-to-date account of your budget, balances and spending with each provider. The statement will detail the allocated budget and the remaining budget for each category. It will also provide you details of all invoices processed and paid, including provider name, invoice number and invoice total. Each statement will show you how much has been paid to each provider for the total of the plan period, which is a fantastic tool to assist you to track your spending against your provider service agreements to ensure you are on track with the agreed amount to each provider.

While most plans run for 12 months, they can also cover a three-, six-, or 24-month period. You will be contacted by the NDIS before your plan expires, and this should be the impetus to prepare quotes for your meeting about the period ahead with your local area coordinator (LAC) or NDIS Planner. When a new plan is generated, the older version become inactive. If we become aware that your plan is inactive, we will contact you. This allows you to source a new plan quickly and avoid delays in paying your providers.

Blitzit Plan Manager staff members have extensive knowledge of the NDIS, helping you choose the right path. They have attended countless courses and programs to help them gather as much credible information as possible about the NDIS and its processes. 

Blitzit Plan Manager communicates with your service providers about their invoices , so you don’t have to. We answer their questions and help providers better understand invoicing and payments processing within the NDIS. 

Blitzit Plan Manager offers in-depth assistance to guide you through the details of your plan. We offer a breakdown of your funds to help you determine what services will help you to reach your goals and provide as much benefit to you as possible.

If you have a question about a current or prospective service provider, we may be able to help. Just ask us for guidance, and if we can help, we will.

Blitzit Plan Manager works closely with your support coordinator to ensure everyone involved with your plan has up-to-date information. You can provide us consent to share your budget and balances with your support coordinator which will assist them to track your budgets and provider invoices.

We pride ourselves on our communication. Call or email us at any time if you have questions, feedback or guidance. If we can’t respond straight away, you’ll be sure to get a response within two business days. 

We also provide remittances to service providers on the same day as our fast and efficient payments.